Cloud instance stuck on "Your instance is starting" for over 2 hours

Questions
1

Hi everyone,

My n8n Cloud trial instance (portalia.app.n8n.cloud, version 2.47.3) has been stuck on “In progress - Your instance is starting” since I created the account more than 2 hours ago. Opening the instance URL shows “No instance here”, and Instance settings says “Your instance is applying changes”, so I can’t restart it myself.

Could someone from the n8n team please check or restart it? Thank you!

Note: the n8n Cloud account that owns this instance is office@portalia.ro (this forum account uses a different email).

2

Hey @Portalia_Ro, while you wait for a response, here are some things that might help:

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@vterzic, @Jon_James, @Anshul_Namdev - you’ve helped with similar issues before, can you take a look?

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3

@Portalia_Ro

This should help

If your instance is offline or not responding, restart it from the Cloud console:

  1. Open the Cloud console and select Instance settings.
  2. Select Restart next to the instance status at the top of the page.
  3. Select Restart instance to confirm.
4

Hi — if Instance settings already says “Your instance is applying changes” and Restart is missing or does not complete, this is usually a Cloud-side provision that has not finished, not something you can fix from the editor.

While you wait for staff:

  1. Keep the Cloud console on Instance settings. If Restart becomes available, use it once and wait.
  2. Avoid opening the editor in several tabs or repeatedly restarting while the instance is still applying changes.
  3. Try the console once in a private/incognito window, in case a stale session is stuck on “applying changes”.
  4. If it is still stuck after a couple of hours, contact Cloud support with the instance hostname portalia.app.n8n.cloud, the approximate start time, the “No instance here” message, and that this is a trial on 2.47.3. You can reach support from the console.

The editor’s “No instance here” while the console says “applying changes” is consistent with the workspace not having been bound yet, so another browser-only retry usually won’t bring it up.

5

Hey @Jon_James, can you help? :superhero:

6

Hi @Portalia_Ro, sorry about this. It looks like the instance creation didn’t complete on our side, so it’s not something you can fix from the console.

To get it sorted, please send an email to help@n8n.io from office@portalia.ro (the address that owns the instance), so we can verify ownership and work on it with you.

Best,
David