Describe the problem/error/question
Our n8n Cloud instance has become inaccessible. All routes are returning “Cannot GET”, including the root. The instance does not appear to be starting up at all. We have active production workflows dependent on this instance.
We’ve already opened a support ticket and it has been escalated to a human agent, but posting here in case anyone from the team can help move things along.
What is the error message (if any)?
Cannot GET /
Information on your n8n setup
- Running n8n via: n8n Cloud
- Last updated: yesterday
Happy to share instance details privately — please feel free to DM me.
Thanks
Welcome to the community @Wangxin
Tip for sharing information
Pasting your n8n workflow
Ensure to copy your n8n workflow and paste it in the code block, that is in between the pairs of triple backticks, which also could be achieved by clicking </> (preformatted text) in the editor and pasting in your workflow.
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That implies to any JSON output you would like to share with us.
Make sure that you have removed any sensitive information from your workflow and include dummy or pinned data with it!
Your n8n Cloud instance should be accessible now.
If any issues still, please, reply to the ticket you raised with the Support team.