FTP: Timeout while connecting to server on the cloud

Questions
1

Hi n8n!
I have problem when use the n8n cloud to connect to server via FTP.

Describe the problem/error/question

I tried to use the same credential (host, user, pass, port) on the filezilla, phpstorm, n8n(use docker build on my local) they are working without problem. But with the credential uses on the n8n cloud then I have problem with "Timeout while connecting to server"

What is the error message (if any)?

Timeout while connecting to server

Please share your workflow

Share the output returned by the last node

{“data”:{“status”:“Error”,“message”:“Timeout while connecting to server”}}

Information on your n8n setup

  • n8n version: 1.105.4
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app): n8n cloud
  • Operating system:
2

Hey @haizd hope all is good. Welcome to the community.

So the server you are connecting to is a publicly accessible FTP server with no access-lists or allow-lists configured? Can you share the domain or IP? (without username and password, of course)?

3

Hi jabbson,

this is a FTP server with no acceess list and allow-list. I changed the my network to use wifi from my phone and I got the same result. We need to resolve it as soon as possible becuase we have plan to use the n8n with my job. We have just tried to purchased ‘starter’. Please help. Thanks

4

I sympathize with your problem, however the reason for not being able to connect can range widely. Let’s try to answer those questions from my previous post again:

  • is a publicly accessible FTP server?
  • can you share the domain or IP?
5

Hi Jabbson,

Please let me know what is the n8n cloud IP to add to our firewall on the server ?

6

This page should answer your question:

7

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